EDI Services for Falkensteiner Hotels & Residences

Food at the right time and in excellent quality is key

As one of the largest hotel groups in central and Eastern Europe, Falkensteiner Hotels & Residences, as part of Falkensteiner Michaeler Tourism Group (FMTG), coordinates a large number of administrative and organizational processes on an everyday basis. Above all, purchasing food at the right time and in excellent quality is key.

Previously used order and invoicing processing solutions were paper-based, which was a time-consuming process that was prone to errors. FMTG was therefore looking for an opportunity of automating such processes, especially for invoicing, in an effort of ensuring efficient merchandise provision while maintaining top-notch quality.

Thanks to the support provided by EDITEL, connecting all partners was a breeze. EDITEL supported us all the way, contacting our suppliers and supporting them during the entire implementation process. Since eXite is available internationally, we had no trouble connecting our business partners in Croatia, the Czech Republic, Italy, Serbia, Slovakia and Montenegro.

Stefan Unterlader, Director of Group Purchasing IMS&POS Systems

EDI for Falkensteiner: All suppliers via one interface

All it takes is a single connection to eXite for FMTG to reach all its suppliers. 120-130 are already connected and exchanging article master data (PRICAT), despatch advices (DESADV) and invoices (INVOIC). The system also works internationally: all purchasing activities for about 33 hotels in seven countries are centrally managed via eXite, coordinating suppliers from different countries and sectors. By relying on electronic procurement of goods processes, the hotel group also benefits from updated and correct inventory information, which makes stock-taking easier than ever.

Integrated ERP interface

Also, data is automatically processed via the inhouse ERP system, implemented by the software provider Delegate-Group, thereby reducing the need for manual work and dramatically increasing data quality.

The electronic invoice increases significantly the quality of the entire invoicing process, saves time for invoice verification and reduces supplier complaints. FMTG is now in a position to manage its procurement of goods in a cost-efficient and effective manner. With the introduction of the archive, the final process step towards end-to-end EDI communication was successfully completed at Falkensteiner in 2018. Not only invoices in EDIFACT format, but also all other invoices from the merchandise management system are automatically exported to this archive in the form of a PDF.

Benefits thanks to EDI at Falkensteiner

• Accurate and updated article master data
• Updated inventory reports as a result of electronic despatch advices
• Simplifies stocktaking
• Straightforward connection to additional business partners, national and international
• EDITEL provides support and assistance for business partners before, during and after the roll-out
• More quality and time savings in invoicing process
• Archiving in conformity with the law